Privacy Policy

This Privacy Policy is meant to help you understand regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Website: Https://bookmyvehicle.com / Mobile Applications.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We collect data from:

• Riders who make requests for and avail transportation

• Service Providers / Partner – Drivers who provide services on bookmyvehicle.com behalf.

Please read closely the following to know our opinions and procedures on your private information and how we are going to handle it.

By engaging with the Site and/or App, you acknowledge you have read and understood this privacy policy.

Information you give us:

Personal Identification details - This is the information about you that you give us directly when you interact with us. This includes your profile, login, and other details required to setup your registration with us.

This is the information you provide to us by filling in and submitting to the Site or App or by getting in touch us by Tele communication, e-mail or otherwise. It includes information you provide when you register to use the Site or App, subscribe to our service, search for a product, place a booking on the Site or App, participate in social media activities on or via the Site or App, enter a contest, promotion or survey, submit a query, and when you report a problem with the Site or App.

The information you give us may include your name, address (city you live in), e-mail and phone number, financial information, personal description (including age and gender), photograph, login and password details. It may also include certain personal details of your emergency contacts that you add to your account, and whether you have a connection with others whose personal data we may collect or hold, for example family members and friends. We may also access your device's stored contacts so that you can add them to your favorites or emergency contacts. Please note that we do not import or sync your contact with the Site/App.

You may also choose to share details of your membership in any subscription / loyalty programs with which we are partnered, including the date and expiry details of the membership, membership number and points/rewards.

Information we collect about you from your use of the Site and/or App:

We will automatically collect information from you each time you visit the Site and/or use our App. This includes technical information, information about your visit, and your location data.

• Technical information

• Information about your visit

• Location data

Technical information - may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information.

View Information - may include complete Uniform Resource Locators (URL), click stream to, through and from our Site (including date and time), products you viewed or searched for, page reaction times, download failures, duration of visits to certain pages, page interaction information (such as scrolling, clicks and mouse over), and any telephone numbers used to call our customer service team. It may also include reference numbers used when you book a service through the Site or the App, as well as details of what, how, when and where you have participated in the services that we provide or services that we have procured or booked using our services. Our Services may allow you to call or text other users using the Services, call and text information, including the date, time and duration of calls and texts.

Location data - We collect data on your real-time place through the Site / App to provide location services where you have asked or decided to offer content and services that depend on understanding where you are, such as enabling travelers to find drivers, enabling drivers to find pick-up passengers and enabling the App to calculate the fare for your trips. Please note that only if you indicate in your environment that you would like us to "always collect" your place, we will collect your live place on the Site / App. We won’t collect your live location unless you are accessing the Site/App or availing our services.

You may use your device to switch off location access or not provide us with your location manually, but kindly note that we will not be able to provide you with our services without the capacity to obtain your location.

Device data, i.e. devices you use to access our services such as hardware models, operating system data, software and version data, file names, language preferences, IP address cookie data, advertising identifiers, browser version, device settings, and mobile network data. We may recognize your device to deliver personalized experiences and advertising across the facilities you are using. For more information on how we use digital information, please see our ' Cookies and other technologies ' policy.

We do not link this automatically collected data to personally identifiable information other than your locations and device information.

Information we receive from other sources.

This is information we receive about you:

• If you use any of the other websites or apps we operate or the other services we provide.

• From third parties through whom you are able to access or register for the services (e.g. Log in with a Google or Facebook account).

In this scenario, if we intend to share your information internally and combine it with information gathered on this site, we will have notified you when we obtained that information. We're also going to tell you what we're going to share and combine your information for. We work carefully with third parties (including company partners, technical contractors, payment and distribution services subcontractors, advertising networks, analytics suppliers and search data suppliers, for instance). When we receive information from them about you and the purposes for which we intend to use that information, we will notify you.

You may choose to access or register for the service using your username and passwords (or any other identifier) for certain third-party services (each ' integrated service '), such as using your Google account, payment system accounts or wallet providers, or you may choose to authorize an integrated service to provide us with private information. By authorizing us to link to an integrated service, you authorize us to access and store your private information made accessible to us by the integrated service (including, but not restricted to, name, email address(s), date of birth, gender, current city and profile image URL), and to use and disclose it in accordance with this policy. Please check your privacy settings on each integrated device to understand what personal data has been integrated with our services.

We may obtain other types of personal data from third parties, depending on the nature of your dealings with us or the services we provide to you or that you may obtain or make available to others using our services, including: transport-related facilities, identity, taxation, government or regulatory identification (such as driver's license details), car & insurance details ;

Personal data about any complaints you make or are making about you, including recording any such calls.

Personal information collected and retained on the payment system or method that you may use through banking or payment procedures (including credit card details) and payments that you may make to our facilities or to any services supplied or booked through our services.

Personal data supplied to any partner by whom you generate or access your service account, such as individual information given to businesses engaged in our business or other services, payment providers, social media services, on-demand media or services integrated with our services, or other websites (such as search engines) with which our services were incorporated ;

User accessible personal data through the use of online sites or applications we are interested in or providing (such as messages for the purpose of issuing and receiving one-time passwords and other device verification) and personal data generated by devices or devices.

You generally have the choice not to identify yourself or use an alias when interacting with us, but not where it is impractical (e.g. when you transact online with us or applying for transportation-related services) or where otherwise provided by law or court order.

Our Third Party services & interactions

We will use your private data to analyze marketing and provide promotional update communications via email, telephone, text messages, in-application messages and/or push emails about our goods and/or services.

We may also share your private data with social media third parties and other partner platforms to provide you with promotional communications updates.

You can object to further advertising in your profile settings at any moment or by choosing the "unsubscribe" section at the end of all our marketing and promotional messages to you.

We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy. We will not send any third-party advertisements without your consent.

Analytics and search engine providers that help us improve and optimize our site and are subject to this policy's cookie section (this won't identify you as an person).

We share your data with business partners who provide services via the Site or the App and with whom we have agreed to process your personal data. For example, if you have requested to use the service as a customer or driver partner, only such personal information will be shared to facilitate and complete the service. In such cases, we will not provide your contact details.

Cookies

As is common practice with websites this site also uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which help us to understand how we can improve the site for you.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

• As we provide service it's important for us to understand statistics about how many of the visitors to our site actually make a request and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and service costs to ensure the best possible price.

• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately.

• We also use social media buttons and/or plug-in on this site that allow you to connect with your social network in various ways. We will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

However if you are still looking for more information then you can contact us through Email: support@bookmyvehicle.com

Service Providers

The Privacy Policy covers both "online" (e.g., internet and mobile services, including any applications operated by us such as https://www.bookmyvehicle.com or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and "offline" (e.g., information collection via mailing, telephone or in-person) operations owned, operated, supplied or made accessible by the information subject.

Our "online" and "offline" operations related to facilitating cab rental services through a network of third-party drivers & cab operators are jointly referred to as "Services." This Privacy Policy also extends to your use of interactive characteristics or downloads that:

(a) are owned or controlled by us;

(b) are accessible through the Services; or

(c) communicate with and post or incorporate this Privacy Policy.

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide our Service on our behalf;

• To perform Service-related promotions; or

• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on support@bookmyvehicle.com